"No, no, it makes sense, you did good. Connor's just a little bit on the skeptical side of things."

He frowns at her and looks out the window.

"We could show you... the reindeer? Children like reindeer, right?"

"...I guess if you have reindeer you could show them to us."

"This way!"

Outside, it's snowing enthusiastically, even though it's the middle of summer. The entire town gives off the air that, if it does not currently happen to be in the middle of a snowglobe, this is due to a regrettable oversight that should be corrected posthaste. Lev seems to be one of the oldest elves; most of the people carrying shopping bags, talking on cell phones, and pushing baby strollers seem to be Connor's age, if not Suzanna's. 

The streetlights are hanging off candy canes. 

"...oh wow."

"This is... admittedly pretty weird."

"Snow!!"

Zana wants to play in the snow. She's not remotely dressed for it, but this isn't going to stop her.

"...We should get you some warm clothes first. Uh. My guess is that there's probably some in the house?"

Karen scoops her up. This requires some running. "You'll get hypothermia or something, silly. Let's find you a coat."

"What's hyperthermia?"

"Hypo. Hypothermia. It's when the outside of your body gets so cold that it makes the inside cold, and it stops working, and you die. It'd be very inconvenient for building snowmen. Which is why it's important to wear warm clothes when it's cold. That and frostbite."

"What's frostbite?"

"Frostbite is when pieces of you freeze and you can't move them and they die. Also inconvenient for snowman-building, trust me."

She carries her back inside and looks around for a closet that might be full of coats and hats and mittens.

There's a closet right next to the front door, with a coat Zana's size that closely resembles a dinosaur.

"It's a DINOSAUR," exclaims Zana, before hurrying to put it on. She can do everything except the zipper by herself.

Karen can help her with the zipper. And then find a coat for herself and for Connor.

This place is pretty weird, but at least it seems, like, benevolent. 

Zana heads back outside.

"Were you gonna show us some REINDEER?"

"Yeah! The reindeer are close to Santa's house because he takes care of them. It's right down Holly Jolly Lane."

"I wanna see!!"

Then they will all go down Holly Jolly Lane together. 

Human children, Lev concludes, are even better than expected.

Zana is SO EXCITED to see REAL LIVE REINDEER. She was not aware that Santa was real but APPARENTLY HE IS and this is VERY COOL.

There are reindeer! Would she like to give them a carrot?

"Yeah!!" 

She is so serious about feeding carrots to reindeer. 

(Awww, they're adorable.)