"So the first time one of the amnesiacs showed up they waited in legal limbo until such a person came into existence for fifteen minutes, dashed off a legal brief, and vanished, never to be seen again?"

"...I'm not an expert but I assume the first time one showed up nobody knew there would be more, so they didn't know to establish a new process yet. Sir, if you need something the regular process can't provide, you need to explain to me what so I can help you or refer you to someone who can do that."

"What happens if we start over and pretend that I have a secret identity who will for secret identity reasons not be contributing financially or taking up much of my time?"

"If you want me to register you as using a cape persona under this name and appearance, I can do that!" That was the very first thing she offered! It's the option chosen by ninety-five percent of capes! The biggest trunk of the Intake flowchart! Why was he being so difficult if this was what he wanted all along?

"A registered cape persona becomes a legal identity for some specific purposes - I have a brochure describing the limitations. You can use it to sign a contractor agreement, and open a bank account with a participating bank. An employment contract with the PRT would require you to disclose your civilian identity, if you have one. You can ask for a contract that would allow you not to disclose your identity to most other employees, but high-level managers and authorized security personnel would still be able to access that information."

"Can I also, while I am pretending to be a cape persona, ask for someone who is not you to talk to. I can also pretend to be monolingual in some other language you conveniently offer in this office if that helps."

"...you can request to conduct your Intake interview with someone else. The secretaries at the reception will be able to make you an appointment." A bit sullenly: "we offer service in many languages."

"Gracias. Adiós."

What does he get at the reception desk if he asks for whoever has that job but is as dissimilar to Ms Grant as possible?

She's still going to file the information he gave her! Technically he had the right to request it be shelved while he considers potentially amending it, but he didn't exercise that right and Tracy doesn't feel like running after him to explain his rights!

And once the filed form is scanned and digitised, the computer will be able to cross-reference it with the report filed by Miss Militia in the PRT ENE branch!

Uh. Dissimilar to Ms Grant in what way? Does he want to talk to a man? A member of a particular protected minority group? A fellow parahuman? Something else?

"A parahuman might be better if the reason she was like that is that she was scared of me? That would be a dumb career decision if parahumans rattle her but stranger things have happened. I just really don't like customer service voice and I realize that is an annoying ask in what is kind of a customer service context but if you have someone who can drop it when called upon to do so that would be great. I can wait while you discuss this on your internal app or whatever, I have 186 pages to read."

Huh. They... can have someone go get Tracy's side of things in order to hopefully figure out where their interaction broke down, sure. There are two other people who normally handle Intake. Reese is out today, which leaves Smith, but his next free slot isn't until 4 p.m. 

And they can call up the Protectorate and see if any capes happen to be free and wants to chat with a new parahuman who's considering joining. (This wouldn't replace the paperwork, to be clear, it would just be them talking to an interested member of the public.)

If neither of those works out, Cam should maybe consider scheduling his next appointment in advance so he can ask for specific people or other considerations.

Tracy is calling for a qualified team to take away the chair Cam made to storage/analysis/safe disposal! It's an artifact of an undocumented parahuman power, which means it could be or do absolutely anything! She needs to fill out a form about this incident!

...uh, so this Cam wants to keep his past entirely secret from the PRT, but he isn't willing to call that past a secret civilian identity. And he says he has no legal identity, but he won't explain how that came about (and won't say he doesn't remember), which doesn't leave her any way to create a new legal identity for him. That aside, they seemed to be making some progress! He claims to have many (not obviously related) powers although the only power he has demonstrated was making a chair. Well, and having wings. They ruled out Thinker programs and other work requiring a security clearance, and Cam wasn't interested in joining the Protectorate, which leaves R&D and material supplies. But then as she was explaining the options in front of him he became upset about seemingly innocuous suggestions, like conducting a phone interview or bringing in a family member, couldn't or wouldn't explain why exactly he was upset, and left abruptly. She suspects he has some kind of mental trauma or side-effect of the powers that maybe makes him not understand people well?

Maybe the mention of family members was triggering, or something? Maybe the mention of phones was triggering, you never know with capes.

"...Ursa Aurora says she's just finishing her shift and will be leaving in a quarter hour or so, and can say hi on her way out and maybe have a chat? She's a member of the local Protectorate."

"Sure." The cool thing about a parahuman is that they were selected for being a parahuman and not for being interested in a customer facing position where your KPIs include being really fucking chipper about being inflexible and unable to contact parts of the system that weren't designed for you. Maybe she will also be unpleasant but, like, Rune was unpleasant, just managed to do this in a navigable teenage Nazi way instead of a human phone tree way.

What's in this wretched contract? He digitizes it to search for key words like "at will" and "penalty" and "disclosure".

Those words do appear in several places in the contract! For example, part of it is a non-disclosure agreement wherein the employee agrees not to divulge any information they learn as a result of having this job which has been appropriately classified by duly appointed PRT representatives, including several entire categories of information such as other employees' secret identities, powers, the PRT's procedures, equipment and tactics, operational records, staffing and personnel records, ... updated instances of this list will be periodically published by the PRT and provided Employee. Disclosing such information will carry legal Penalties. Employment is at-will, see these sections for exceptions. 'At will' also matches a section on what power use the PRT may require of Employee in case said powers are limited per time period or if overuse has detrimental effects.

There are also a bunch of things the Employee must disclose! Their unique medical / dietary / psychological / ... needs (unless they explicitly sign an exemption waiving any claims related to the PRT not observing these), any past criminal record, membership in a legally protected group that is not otherwise obvious due to their secret identity or powers (unless they sign etc.), being a foreign or dual citizen, information about their powers which is relevant to PRT use of same (see this guidance for exceptions), any of this long list of things in case they happen after the start of Employment, et cetera, et cetera.

Then there is the section on penalties which may be imposed by the PRT due to various classes of offence. It is a (mostly) paramilitary government organization serving in part as a superpowered police force and so its regulations include things ordinary firms can't do to their employees, such as for example imprisoning them in case of crimes (or on suspicion of Master/Stranger influence).

Could be worse. What are the at will employment exceptions? Does "whistleblower" appear anywhere?

He cannot quit in the middle of a mission (see regulations) or a duly declared state of emergency. If the PRT fires him not for cause his pension will continue to vest for three months. If he is detained by the PRT (see relevant sections) he cannot get out by saying he quits. Employees of these two branches and some other programs can after acquiring enough seniority apply for a non-at-will contract which requires either side to give 90 days' notice unless Employee is fired for cause. 

"Whistleblower" appears in a general disclaimer listing various U.S. laws this contract does not preempt.

A woman wearing a robe and a bear-styled mask comes out of an elevator.

"Hi. You're Cam?"

"Hi, you must be Ursa Major!" Just in case the problem was his attitude at all (he doesn't think it was, but) he's going to try particularly hard to be nice this time. "I like the cape name."

"Ursa Aurora," she corrects him. "Thanks! I take it you haven't heard of me?" Since he got her name wrong and implied he didn't know what she looked like. "I make these guys."

A bear appears!

At least, something in the approximate shape and size of a big polar bear. A shifting aurora runs down its body, making it impossible to make out any depth or texture. It opens its mouth, but no sound comes out and inside it is more aurora.

"I'm so sorry, mental spellchecker got me. Yeah, I haven't heard of very many people. The bear makes it more memorable with the color scheme though."

"Cool." She dismisses the bear. "So, I heard you were having some kind of problem here? You don't have to tell me if you don't want to, this is my off-duty busybody mask."

"My problem is that I don't fit into the normal categories of people who the bureaucracy knows to exist, and they gave me someone who did not really understand that, and it was annoying. I know you probably don't paper-push yourself either but maybe you know who does and is more competent."