"No, so we don't have a non-secret police that people from out of town would expect, but still have someone to keep us safe."

Pause. "They're labeled secret so you don't tell people they exist and so they can keep you safe while being secret? Because that's safer than them not being so."

"Yeah." It does not say 'duh', but it is clearly present in the tone of voice

"… Are they taking other steps to make themselves secret?"

"They wear masks? And sometimes hide, but the important thing is that they are the secret police."

"Right." Pause. "I think I'll just try City Hall."

"... Okay. Do you need directions?"

"That would be nice."

"So, out that door, you go south until the next intersection, then west, south, west, south past the first intersection then east on the next until you're right in front of the building. You can't miss it."

"Does the building have clear signage that might be visible from the air or distinguishing features…?"

"Uh- it's really tall and black, and it has some plants in front of it? The colorful round kind."

"Thanks."

He goes back outside, and then sets off: southwest a ton then East. Tall black building with round plants.

Click follows him outside from its place behind him.

It might be that really tall and slightly shimmery black building with a dying patch of tulips and a bunched up pile of black velvet out front, over there.

… Uh-huh.

He goes towards it and makes to land, unless something interrupts him from doing so.

He can land unimpeded.

He puts Click down, gently, and then walks into the building. He leaves the water outside, nearby.

There's someone - possibly a guard - just inside the arched entrance. A solid black mask covers his head, from his neck to his forehead. He does not noticeably react to their presence.

Tyler walks past the guard and looks for a reception desk.

There is a reception desk! It has a bowl of individually wrapped peppermints, a cobweb-covered swivel chair, and a bell labeled "Ring for Assistance". The bell seems to be made of cardboard and aluminum foil.

… Assuming nobody appears as he walks up to the desk, Tyler will try ringing the bell anyway. Despite it being unlikely it'll work.

... The clapper doesn't even depress. It bends a little, and the foil makes a sad, quiet, crumpling noise.

And if he waits a moment to check nobody's coming?

There sure doesn't seem to be any response.

Does the masked person react if Tyler goes up to them and asks how he might get assistance?

No. He continues standing there, without any movement, aside from breathing.